Upcoming ITIL4 Specialist - Create, Deliver and Support Tranings
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OVERVIEW
Specialist Create, Deliver, and Support is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. All modules have Foundation as a pre-requisite.
This module covers the 'core' service management activities and expands the current scope of service management to cover the 'creation' of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.
COURSE OUTLINE
Candidates can expect to gain competence in the following areas upon successful completion of the education and examination components related to this certification:
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Understand how to plan and build a service value stream to create, deliver and support services.
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Full understanding of service strategy terms and core concepts.
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Understand how to use a ‘shift-left
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Know how to plan and manage resources in the service value system, including:
BENEFIT
- Create, Deliver and Support covers all areas of IT from design to launch and support of products and services.
- Staff have the most up to date knowledge of ITSM Best Practice and how to apply it within your organization
- Understanding how to plan and build a service value stream to create, deliver and support services
- Knowing how relevant ITSM practices contribute to creation, delivery, and support across the SVS and value streams
- Knowing how to create, deliver and support services
- Improved efficiencies
- More motivated staff
WHO SHOULD ATTEND
The ITIL4 Specialist - Create, Deliver and Support certification would suit candidates in the following IT professions or areas:
- Configuration Manager
- Service Manager
- Availability Manager
- System Software
- Applications Support
- IT Operations Manager
- Network Control and Operation
- Database Administrator
- Problem Manager
- Network Support
EXAM
CDS Certification Information:
- Exam Duration: 90 Minutes
- Number of Question: 40 Questions
- Level of Qualification: Intermediate
- Open book: No
- Exam Format: Multiple Choices
- Exam Pass Mark: 28 out of 40 (70%)
- Electronic Devices Permitted: No
TRAINER
Is an experienced IT professional, consultant and educator. His interests are in helping organizations to improve the performance of technology used to implement their business strategy and organizational change in order to achieve the benefits from these investments.<
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