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Upcoming ISO 20000 Lead Auditor Tranings

Training DATES Times Duration Location
ClassRoom Per Request (Bootcamp) 9:00AM To 1:00PM (GMT) 28 Hours Accra


ISO/IEC 20000-1 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.


  • Fundamental principles and concepts in Service Management
  • Service Management System (SMS)
  • Fundamental Audit Concepts and Principles
  • Preparation of an ISO 20000 audit
  • Conduct an ISO 20000 audit
  • Conclusion and follow-up of an ISO 20000 audit
  • Management of an ISO 20000 audit program


  • Helps to develop the necessary expertise to audit an Information Technology Service Management System (ITSMS) based on ISO 20000
  • Helps to manage a team of auditors by applying widely recognized audit principles, procedures and techniques. 
  • Will acquire the necessary knowledge and skills to proficiently plan and perform internal and external audits in compliance with ISO 19011 the certification process according to ISO 17021.


Following are the roles for whom training is suitable.

  • IT Professionals
  • Internal auditors and expert advisors in IT service management
  • Technical experts wanting to prepare for an SMS audit function
  • PM or consultants wanting to master the SMS audit process
  • Auditors wanting to perform and lead SMS certification audits
  • Persons responsible for the Information Technology Service conformity in an organization


There is no prerequisite to do this course.

Exam details:

  • Exam duration:3 hours
  • Exam format: Descriptive & paper-based
  • Exam body: PECB
  • Open book: Yes


Is an experienced IT professional, consultant and educator. His interests are in helping organizations to improve the performance of technology used to implement their business strategy and organizational change in order to achieve the benefits from these investments.




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