Upcoming ITIL4 Foundation Tranings
| Training | DATES | Times | Duration | Location | |
|---|---|---|---|---|---|
| Classroom | Per Request (Bootcamp) | 9:00AM To 1:00PM (GMT) | 28 Hours | Accra |
OVERVIEW
The popular ITIL4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with new v4 guidance.
COURSE OUTLINE
- Module 1: Service management – 19 concepts
- Module 2: Service management – 4 dimensions
- Module 3: Service value system – 5 components
- Module 4: Guiding principles – 7 principles
- Module 5: Service value chain – 6 activities
- Module 6: Practices – 18 practices
- Module 7: Summary and exam preparation
BENEFIT
ITIL4 Foundation is the most recognized skill and certification for IT professionals and employees wishing to excel in IT Service Management. Organizations adopt, adapt, and implement IT Service Management to gain better results and enhanced performance. ITSM is continuously evolving and improving and it has gone through an update and now its version4. Out training program includes all the changes to the latest version of ITSM.
WHO SHOULD ATTEND
If you are an IT professional, business manager, or business process owner in an organization that operates according to ITSM or you intend to deploy ITSM in your organization. Customers and companies want to work with certified people. After gaining the certificate, you will understand how the ITSM certification program contributes to raising the quality of IT Service Management. Your role and qualities are important for better (team) performance.
EXAM
There are no pre-requisites for the ITIL4 foundation training course.
Following is information on the Accredited ITIL4 Foundation certification exam.
- Exam Duration: 60 Minutes
- Exam Format: Multiple Choices
- Number of Question: 40 Questions
- Exam Pass Mark: 26 out of 40 (65%)
- Level of Qualification: Foundation
- Electronic Devices Permitted: No
- Open Book: No
TRAINER
Is an experienced IT professional, consultant and educator. His interests are in helping organizations to improve the performance of technology used to implement their business strategy and organizational change in order to achieve the benefits from these investments.
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