ITIL® 2011 Continual Service Improvement (CSI)
₵2,100.00This course is specifically designed for students who would like to improve their skills and knowledge to start taking advantage of the latest technologies available both on their computer and on the web.
ITIL® 2011 Foundation
₵1,400.00ITIL®Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting, and operating application-based IT services (e.g., messaging) and infrastructure-based IT services (e.g., network services).
ITIL® 2011 Service Design (SD)
₵2,100.00Class Overview
Upon successful completion of the education and examination components related to this certification, candidates can expect to gain competencies in the following:
- Introduction to Service Design
- Service Design Principles
- Service Design Processes
- Service Design Technology-Related Activities
- Organizing for Service Design
- Technology Considerations
- Implementation and Improvement of Service Design
- Challenges, Critical Success Factors and Risks
ITIL®2011 Service Transition (ST)
₵2,100.00Upon successful completion of the education and examination components related to this certification, candidates can expect to gain competencies in the following:
- Introduction to Service Strategy
- Service Strategy Principles
- Service Strategy Processes
- Governance
- Organizing for Service Strategy
- Technology Considerations
- Implementing Service Strategy
- Service Strategy Challenges, Critical Success Factors and Risks
In addition, the training will include examination preparation, including a mock examination opportunity.
ITIL® 2011 Managing Across the Lifecycle (MALC)
₵2,100.00Class Overview
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
- Introduction to IT Service Management Business and Managerial issues
- Management of Strategic Change
- Risk Management
- Managing the Planning and Implementation of IT Service Management
- Understanding Organizational Challenges
- Service Assessment
- Understanding Complementary Industry Guidance and Tool Strategies
ITIL® 2011 Service Strategy (SS)
₵2,100.00Upon successful completion of the education and examination components related to this certification, candidates can expect to gain competencies in the following:
Introduction to Service Strategy
Service Strategy Principles
Service Strategy Processes
Governance
Organizing for Service Strategy
Technology Considerations
Implementing Service Strategy
Service Strategy Challenges, Critical Success Factors and Risks
In addition, the training will include examination preparation, including a mock examination opportunity.
ITIL Practitioner
₵3,300.00This ITIL Practitioner course is available on Certified Ghana open public schedule, or Certified Ghana can come to you to run the course at your own premises. Online learning is also available for individuals and groups.
ITIL 4 Foundation
₵3,100.00ITIL 4 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting, and operating application-based IT services (e.g., messaging) and infrastructure-based IT services (e.g., network services).
ITIL® 2011 Service Operation SO
₵2,100.00Class Overview
Upon successful completion of the education and examination components related to this certification, candidates can expect to gain competencies in the following:
Introduction to Service Operation
In addition, the training will include examination preparation, including a mock examination opportunity.