Course

Class Overview

Upon successful completion of the education and examination components related to this certification, candidates can expect to gain competencies in the following:

• Introduction to Service Transition
• Service Transition Principles
• Managing people through Service Transition
• Service Transition Processes
• Organizing for Service Transition
• Technology Considerations
• Implementing and Improving Service Transition
• Challenges, Critical Success Factors and Risks

In addition, the training will include examination preparation, including a mock examination opportunity.

 Target Audience

The main target group for the ITIL® Intermediate Qualification: Service Transition Certificate includes, but is not restricted to, CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and ITSM trainers.

The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes.

This course syllabus may also be of interest to:

• Individuals who require a detailed understanding of the ITIL® Service Transition phase of the ITIL® core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
• IT professionals working within, or about to enter, a Service Transition environment and requiring a detailed understanding of the processes, functions and activities involved
• Individuals seeking the ITIL® Expert in IT Service Management for which this qualification can be one of the prerequisite modules
• Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite

Prerequisites

To be eligible for this ITIL® Intermediate Qualification exam, the candidate must have fulfilled the following requirements:

• Must hold the ITIL® Foundation certificate in IT Service Management or ITIL® v2 foundations plus the Bridge Certificate and must be presented prior to class
• There are no minimum requirements but a basic IT literacy and 2+ years IT experience are highly desirable
• It is also recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the Service Transition book in preparation for the examination
• Approximately 2 hour of home study each evening

Course Length

Three days- includes lecture, exam preparation, and exam

Exam

90-minute timed test

Closed book

Passing score: 28/40 or 70%

Class Size

Maximum of 18 students

Course fee: GHC 4700 ( International exams inclusive)